This one-of-a-kind oral communication book will help readers develop communication skills that will ensure job success. Each chapter includes real-life stories, appealing visuals, and examples that add meaning and increase comprehension. Skill-based assignments and online learning activities appear in both the text and on the book’s website. Its learn-by-doing approach helps readers understand the importance of communication skills, conflict resolution strategies and listening practices to their own career success.

From the Back Cover

Chapter reviewer comments about Communicating in the Workplace should make you take another look! Here’s a sample.

Chapter 7 Conflict Resolution

“I think my typical student may benefit more from this chapter than from almost any other chapter in any communication book, as conflict is so prevalent and so many of us handle it inappropriately.”

Jeff Pomeroy, SW Texas Jr. College

Chapter 11 Verbal and Visual Supports

“I think this chapter, with its informative, direct writing style speaks to the college student trying to plan class presentations. This is usable information in a Business Communication class where the students will be giving group and individual presentations.”

“The illustrations themselves were excellent, in that they appealed to the modern student in class today: Nutrition-food pyramid, Sled design from Olympic Games, DUI information, and Toyota Hybrid car.”

Beverly Neville, Central NM Community College

Chapter 14 Persuasion

“The authors take a difficult communication concept and clearly teach students how compile a persuasive speech. I really enjoyed this chapter.”

Alma Martinez-Egger, Tarrant County Jr. College, NE

The writing style was professional, crisp, and direct.

Larry Richesin, U of Alaska, Bristol Bay Campus

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