Turn stressful, difficult situations into experiences of openness and clarity. Communication & Conflict Resolution Skills provides practical applications for improving communication and personal or professional leadership effectiveness. Instructors and trainers can use this book as a reference, and as a workbook to supplement workshops and learning experiences in communication and conflict management.This book presents practical knowledge and skills in a series of small, understandable units that the reader can practice, master, and use as building blocks to enhance interpersonal and group success. Topics Chapter overviews, exercises, and chapter summaries are included to promote understanding and skill development. This second edition now incorporates current research articles and reference links in every chapter so the reader can go beyond the material presented in the text for a more global perspective on communication and conflict resolution skills.

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