Communication Excellence: Change Your Words, Change Your World

This book was written for anyone who has ever regretted saying the wrong thing at the wrong time, and the book is filled with practical advice, handy principles, and useful strategies that have helped thousands both “police behavior” and say the right thing at the right time. Readers will learn to confront a liar and secure a confession, gently get others to “SHUT UP” and listen, and diffuse aggressive behavior and hostile criticism, as well as, receive “insider” advice for those hoping to talk their way out of a traffic ticket and practical tips for novice public speakers to use to develop and confidently present their message to large audiences.