Communication skills for doctors: A Practical guide

Good communication is important in all walks of life and it is vital for doctors and physicians. Most of patient complaints root from not on the technical skills of doctors but from the communication skills of the doctors. Communication skill is the key to effective management plan and patient compliance. It leads to higher patient satisfaction better professional relationship. The book describes not only the underpinning principles of successful communication but also explains how and why it helps. The book is beautifully written with evidence base and analysis of different components of communication. The book also describes how to improve presentation in meetings and in large audience. The master piece pictorial depiction of messages is quite effective and the author needs to be admired for that. It is a must read for all doctors who care for the patients.

Dr Rajeev Gupta is a qualified postgraduate doctor with 27 years of experience and is currently working as a Consultant in National Heath Service in United Kingdom. He has studied and understood the underpinning principles of communication and has taught on communication skills courses for doctors. He has astute knowledge of components of communication and how these apply to medical practice. He also has good understanding of neurolinguistic programming and emotional intelligence which highly influence the communication in day to day life. He is involved in leadership programmes of Royal College and Strategic health Authority and is involved in designing strategy of health organisations. He has written excellent chapter on Leadership with 3D model of Leadership that is named after him as RG model. He is a qualified professional executive and corporate coach from The Coaching Academy. He is visiting professor to many international Universities and eloquent speaker at many national and international conferences. Dr Gupta is Director of Emotional Intelligence Organisation. He has ventured "Healthy workplace project" for improved physical, mental, emotional and spiritual health in National Health Service and has received "Outstanding Personal Achievement Award". He has also received "Glory of India Award" for his outstanding work in mentoring. His new contribution of "Futuristic model of Health care" was published in 2012 and was very much appreciated. He has also written book on Business use of Emotional Intelligence which is very popular.