A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 1996
- Softcover
- Used
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
AbeBooks seller since March 24, 2009
Condition: Used - As new
US$ 7.45
Quantity: 1 available
Add to basketItem description from seller
Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
Seller Inventory # G1881052818I2N00
- Title
- A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
- Author
- Janelle Barlow; Claus Moller
- Publisher
- Berrett-Koehler Publishers
- Publication year
- 1996
- Condition
- As New
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1881052818
- ISBN 13
- 9781881052814
- Item weight
- 0.78 pounds
Using numerous real-life examples, Janelle Barlow and Claus Møller show precisely how to handle complaints to bring benefit to your organization and satisfaction to your customer—even when you have to say no. The second edition features a new chapter on receiving and responding to Internet complaints; a new chapter on how to deal with and take advantage of complaints that are directed at you personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
"Synopsis" may belong to another edition of this title.
About the Author
Claus Møller is the founder of TMI. He has written several books on management, which together have sold more than three million copies.
"About the title" may belong to another edition of this title.
ThriftBooks-Atlanta
AUSTELL, GA, U.S.A.
AbeBooks seller since March 24, 2009
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