A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Language: English
Published by Berrett-Koehler Publishers, 1996
- Softcover
- Used
Seller: ZBK Books, Carlstadt, NJ, U.S.A.ZBK Books
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Condition: Used - Very good
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Fast & Free Shipping – Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
Seller Inventory # ZWV.1881052818.VG
- Title
- A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
- Author
- Janelle Barlow; Claus Moller
- Publisher
- Berrett-Koehler Publishers
- Publication year
- 1996
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1881052818
- ISBN 13
- 9781881052814
Using numerous real-life examples, Janelle Barlow and Claus Møller show precisely how to handle complaints to bring benefit to your organization and satisfaction to your customer—even when you have to say no. The second edition features a new chapter on receiving and responding to Internet complaints; a new chapter on how to deal with and take advantage of complaints that are directed at you personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
"Synopsis" may belong to another edition of this title.
About the Author
Claus Møller is the founder of TMI. He has written several books on management, which together have sold more than three million copies.
"About the title" may belong to another edition of this title.
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ZBK Books is an online retailer that specializes in the acquisition, sale, and recycling of books & media. We are dedicated to promoting sustainability, reducing waste, supporting literacy & education by giving used books a second life. Actively managing a growing inventory of over 300,000 units, ZBK is now processing, distributing, and reselling over 5 Million units/year B2B/B2C.
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ZBK International Inc
352 Washington Ave
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