The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide

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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Robert Bacal is the best-selling author of Perfect Phrases for Performance Reviews and owns his own consulting firm.

Douglas Max is managing director of LR Communications, a firm that conducts on-site seminars in writing and

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