Complete Customer Service Letter Book

Edward W. Werz, Sally Germain,

ISBN 10: 0079116191 / ISBN 13: 9780079116192

Published by Computing McGraw-Hill, 1993

This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABBB-113229

Synopsis:

An impossible dilemma? Not any more, thanks to The Complete Customer Service Letter Book. Here are nearly 200 expertly written model letters, dealing with just about any business situation under the sun, that project a positive and professional company image to customers. From the commonplace to the infrequent... from complaint and inquiry responses to letters of welcome and congratulations... this comprehensive collection of proven, easy-to-adapt letters will save the user untold amounts of time and effort. And the book comes specially packaged with a diskette, to further simplify the letter-writing process. In any given situation, the reader need only look up the problem area in the book's Table of Contents, flip immediately to the appropriate customer service letter, and call it up to the computer screen. A few keystrokes later, the job is done.

Bibliographic Details

Title: Complete Customer Service Letter Book
Publisher: Computing McGraw-Hill
Publication Date: 1993
Condition: New