Complete Customer Service Letter Book

An impossible dilemma? Not any more, thanks to The Complete Customer Service Letter Book. Here are nearly 200 expertly written model letters, dealing with just about any business situation under the sun, that project a positive and professional company image to customers. From the commonplace to the infrequent... from complaint and inquiry responses to letters of welcome and congratulations... this comprehensive collection of proven, easy-to-adapt letters will save the user untold amounts of time and effort. And the book comes specially packaged with a diskette, to further simplify the letter-writing process. In any given situation, the reader need only look up the problem area in the book's Table of Contents, flip immediately to the appropriate customer service letter, and call it up to the computer screen. A few keystrokes later, the job is done.