Complete a+ Guide to IT Hardware and Software : A CompTIA a+ Core 1 (220-1001) and CompTIA a+ Core 2 (220-1002) Textbook

• Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you'll be learning, and you cover all you need to know
• Hundreds of photos, figures, and tables present information in a visually compelling full-color design
• Practical Tech Tips provide real-world IT tech support knowledge
• Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician
• Review Questions―including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions―carefully assess your knowledge of each learning objective
• Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose
• Key Terms identify exam words and phrases associated with each topic
• Detailed Glossary clearly defines every key term
• Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding
• Chapter Summaries recap key concepts for more efficient studying
• Certification Exam Tips provide insight into the certification exam and preparation process

Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw the LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, network management, and network design. She has published other works with Pearson, including IP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide.

Cheryl has won awards for teaching and technology, including Outstanding Faculty of the Year, Innovative  Teacher of the Year, Cisco Networking Academy Instructor Excellence Award, and Cisco Networking Academy Stand Out Instructor. She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her technical certifications and teaching but also loves to travel, hike, do all types of puzzles, and read.