The Complete Guide to Software as a Service: Everything you need to know about SaaS

NOTE: This publication has been superseded by the 2023 REVISED EDITION, also available on Amazon.
The Complete Guide to Software as a Service is truly “everything you need to know about SaaS”. This is the only book available today that covers the multiple facets of the SaaS model: functional, operational, technical, security and financial. Starting with the definition and the origins of SaaS, it gives a 360-degree view of the inner workings of a SaaS business. This book is a must read for entrepreneurs who are launching a SaaS company. Building a successful SaaS company is more than just mastering metrics. Find out what really matters. It will also guide any software company who is transitioning from an on-premise license model to SaaS. Learn what IT and business functions must evolve when moving from one business model to the next. It also provides useful information and insight to different functional managers within a SaaS company. Learn how to “read between the lines” of your SaaS contract and focus on the clauses where you need to protect your business. For anyone interested in learning more about this important shift in the software industry, this book fills a void that exists today in the world of SaaS.

Robert Michon is an IT industry veteran with over 35 years experience, specializing in Software as a Service and the colocation industry. He was Vice-President of IT services at Taleo (later sold to Oracle), one the pioneering leaders of SaaS-based Human Capital Management. This early experience in managing and scaling a SaaS service led to ongoing assignments with both start-ups and well established software houses in the SaaS space. Robert has worked with SaaS providers such as Kinaxis, VURV, Learn.com, CA Technologies and with SaaS Subscribers such as PwC, Bombardier, and DELL.