The Complete Guide to Training Delivery: A Competency-Based Approach

Effective training delivery is a critical skill for keeping an organization competitive. This book offers, for the first time, a research-based analysis of the 14 key skills (or "competencies") trainers must master to be effective. It provides trainers with pragmatic ways to apply these competencies in the real world. Some of these skills include how to:

• Analyze materials and learner information • Establish credibility • Create a psychological environment that keeps learners’ interest level high • Communicate effectively • Use questioning techniques • Respond positively to trainees’ questions and reactions • Provide positive reinforcement • Utilize specific tools (case studies, simulation, lecture, discussion, and others) • Evaluate afterwards • Train in an international setting.

Stephen B. King (Alexandria, VA) is president of King and Associates, Inc. Marsha King (Alexandria, VA) is executive coach with Development Dimensions International. William J. Rothwell (State College, PA) is a professor at Pennsylvania State University.