Effective communicators know words are only a part of what makes them successful. Voice inflection, facial movements, body language, word choice, and, most importantly, how they handle unexpected situations, all contribute to making a skilled communicator. Additionally, reading these expressions and listening not just to the words of a speaker but the overall way he or she speaks can give the listener some pretty powerful information. Is the speaker holding something back? Lying? Is he or she selling something too enthusiastically? Will they lose their temper? Will they be honest? Knowing the principles of persuasion and how to read others will give you an advantage in every business situation.

About the Author

Kris Cole is one of Australia's best-selling authors, and an international speaker and corporate trainer specializing in management, supervision, communications, and leadership. An industrial psychologist with 26 years of experience, her books―including Supervision: The Theory and Practice of First Line Management, Crystal Clear Communications, and How to Succeed at a Job Interview―have been translated into five languages and adopted for numerous classes.

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