The Complete Idiot's Guide to Modern Manners

Technology is changing society faster than anyone could have imagined even a few short years ago. People share intimate details to hundreds of acquaintances online, yet they are stumped when it comes to writing a simple thank-you note. They talk, text, and surf on their phones constantly but seem oblivious to the needs of the people who are right in front of them. The Complete Idiot's Guide® to Modern Manners, Fast Track, helps people navigate the uncertain waters of modern social behavior and gives them tips for overcoming the most common miserable moments they're likely to encounter. In it, readers learn how to:

• Make a good first impression in person, over the phone, in print, and online.
• Practice good table manners in a world of buffets, informal meals, and a proliferation of restricted diets.
• Get along with neighbors and their pets, kids, habits, and hobbies.
• Maintain harmony in the office despite the more casual nature of the workplace.
• Master the social possibilities of online networking, texting, and smartphones while avoiding embarrassing faux pas.
• Whip out the old-fashioned pen for written correspondence that makes an impact.
• Communicate comfortably in person, including small talk, defusing tense situations, and avoiding subjects that are still too uncomfortable for polite conversation.
• Navigate the difficult situations that arise when traveling and out on the town.
• Maintain genuine respect for others' differences and disabilities.
• Be the model of manners at celebrations of life's milestone moments, including weddings and births.
• Get the right answer to all gift quandaries

People are busy and no longer have the time or inclination to comb through Emily Post. This quick book helps readers get the answers they need so they can get on with life.

Mary M. Mitchell is a nationally known etiquette expert who coaches individuals toward personal and professional success through social, presentation, and communication skills. She is the author of seven acclaimed books, published in seven languages, includingClass Acts and The Complete Idiot's Guide® to Etiquette, Third Edition. She also writes newspaper columns, such as the nationally syndicated "Ms. Demeanor," as well as her "Nice Matters" column for theSeattle Times. She is also an experienced, professional on-camera and live radio personality. She was co-host ofNice Matters, a weekly commentary on manners broadcast by Comcast, as well as three hour-long programs about business and social etiquette for major PBS affiliates. She has appeared numerous times on the major network morning shows. Ms. Mitchell has also brought her message and skills to the public as a speaker and keynoter.

Since 1989, her company The Mitchell Organization has worked with hundreds of clients from coast to coast, through targeted communications, service, performance, and social training. Her work in customer and client services has been met with particular acclaim from multinational organizations in the legal, accounting, and medical professions, and the hospitality industry.