One third of all job applicants lie on their resumes. When these bad apples get hired, it means putting high turnover, low productivity, discipline problems, and legal nightmares on the payroll.

This new book is the only comprehensive guide available to the delicate art of reference checking. Managers, small company owners, and human resources professionals can top troubles before they begin by using this book's dozens of proven techniques for getting at the truth. It shows readers how to:

** detect lies or evasions on resumes and in interviews ** avoid illegal questions during the interview and reference-checking process ** get meaningful information from what references say -- and don't say ** check public and official sources such as credit, criminal, and driving records -- even workers' compensation claims EDWARD C. ANDLER (St. Louis, MO) is a recognized authority on reference checking. Since 1988 he has headed Certified Reference Checking Company, which conducts reference checks for hundreds of companies nationwide.

Review

Noting that it would be unusual (and unwise) to purchase a major piece of equipment without first examining its background and evaluating its suitability, Edward Andler, a nationally recognized authority on improving hiring practices, marvels at how many businesspeople will take on new employees without a similarly thorough inquiry. His Complete Reference Checking Handbook: Smart, Fast, Legal Ways to Check Out Job Applicants begins by puncturing the popular perception that truly significant information about work applicants is strictly off-limits. It then shows how to obtain the requisite data as efficiently as possible. --Howard Rothman

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