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Computer Telephone Integration

Rob Walters

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ISBN 10: 0890066604 / ISBN 13: 9780890066607
Published by Artech House Publishers, 1993
Used Condition: Very Good
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Ships from Reno, NV. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP89345163

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Bibliographic Details

Title: Computer Telephone Integration

Publisher: Artech House Publishers

Publication Date: 1993

Book Condition: Very Good

About this title


This book describes the high-performance combination of computer and telephone systems and explains how CTI works. Real-life examples show how computer-supported telephony applied to call centres has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to organizations, such as increased quality of customer service and resulting customer satisfaction, cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency. This text sets out to facilitate understanding of the bridge between telecommunications and computers by providing background in both fields. It also covers the practical issues associated with CTI system planning, design and operation, application programme creation, software expense, availability, access, training, and maintenance.

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