The Concept of Customer/Client Perception in Public Service | The extent to which parents of children with functional disabilities in Sandnes municipality are satisfied

Hannington Muweesi

ISBN 10: 6204734733 / ISBN 13: 9786204734736

Published by LAP LAMBERT Academic Publishing, 2022

About this Item

The Concept of Customer/Client Perception in Public Service | The extent to which parents of children with functional disabilities in Sandnes municipality are satisfied | Hannington Muweesi | Taschenbuch | Englisch | 2022 | LAP LAMBERT Academic Publishing | EAN 9786204734736 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.

Seller Inventory # 121164217

Bibliographic Details

• Title: The Concept of Customer/Client Perception in Public Service | The extent to which parents of children with functional disabilities in Sandnes municipality are satisfied
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2022
• Language: English
• ISBN 10: 6204734733
• ISBN 13: 9786204734736
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 6D millimeters 220 millimeters width by 150 millimeters height by 6 millimeters depth
• Weight: 167 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

The issue of service provision in public service is the major theme of this book. The book is geared at finding out whether clients who receive services in public sector feel that they are treated as customers and get proper respect from service providers. At the same time the book examines whether workers in public services see their service users as clients/customers, but not mere end users of services. There is a general perception in some public sector where by service users are not given much attention. Sometimes much attention is given to clients/customers in private sector because service providers there are interested in more profits hence treating clients very well so that they can come back again. This is the major issue which this book is about. The research was conducted among the parents of children with functional disabilities in Sandnes municipality in Norway. The major purpose of the study was to see how these end service users perceive the services they get. Do they feel that they are treated like customers who must experience satisfaction and come back again for more services?