The Concierge Manual: A Step-by-Step Guide to Starting Your Own Concierge Service or Lifestyle Management Company

Answering some of the biggest questions about the logistics of running a concierge business, this guide provides all the tools necessary to create a successful concierge, lifestyle management, errand service, or personal assistant company. From on-site, lobby, or corporate concierge services to more individual-oriented businesses, everything from the basics of starting a new company to sales and marketing tips are covered here in a simple, step-by-step format.

Katharine C. Giovanni is an international concierge training expert, a certified concierge specialist, president and cofounder of Triangle Concierge, and cofounder and chairman of the board of the International Concierge and Errand Association. She is the author of Going Above and Beyond. Ron Giovanni has been working in the customer service, sales, and operations field for more than 25 years and has been an entrepreneur for the last 14 years. He is the codesigner of TriTrax PRO, the world’s premier concierge software. They both live in Wake Forest, North Carolina.