Conducting the Reference Interview : A How-to-Do-It Manual for Librarians

Ross, Catherine, Dewdney, Patricia, Nilsen, Kirsti

ISBN 10: 1555704328 / ISBN 13: 9781555704322

Published by Neal-Schuman Publishers, Incorporated, 2002

Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # GRP92793354

Synopsis:

The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.

Reviews: Based on findings from workshops, projects, studies, and praxis, this manual provides librarians valuable insights into reference interviews and their use in determining and meeting users' information needs. It discusses reference interviewing in terms of theoretical foundations; initial contact; common problems and essential skills; adaptation for specific purposes, user groups, and environments; policy; and training. Each chapter includes explanatory material, illustrative examples, exercises, and an annotated bibliography. The work is laudable for its practicality, clarity, cogency, and supportive data. The exercises, in particular, are worthy of praise, as they are well conceived and have considerable applications in library schools. In short, an essential read for all current and future reference librarians. RBB
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Bibliographic Details

Title: Conducting the Reference Interview : A ...
Publisher: Neal-Schuman Publishers, Incorporated
Publication Date: 2002
Binding: Soft cover
Condition: Very Good