Conducting a Successful Development Services Program

Nonprofits' behind-the-scenes fundraising functions--information systems, development technologies, research, managing prospects, and stewardship--not only support an organizations' overall development efforts but also are key to long-term success.

A first-of-its-kind resource, Conducting a Successful Development Services Program draws together in one book a tremendous body of knowledge on planning and managing an innovative and effective development services program. Written by master fundraiser Kent Dove, the book guides you through the process of identifying, researching, and managing prospects; creating, storing, and using data and information; and, properly administering gifts and showing appreciation to donors. An extensive resource section offers you a wealth of examples from real-life organizations.

Kent E. Dove, one of America's most successful and respected fundraisers, is Senior Adviser and Executive Director, Campaign Planning, for the Indiana University Foundation. He has served on the educational fundraising committee of the Council for Advancement and Support of Education (CASE) as well as on the board of directors of the Association of Fundraising Professionals (AFP). Dove is the author of several books on fundraising, including Conducting a Successful Annual Giving Program and Conducting a Successful Fundraising Program, both from Jossey-Bass.

Vicky Martin is director of research management and information services at the Indiana University Foundation.

Kathy Wilson is the former director of the office of development services at the Indiana University Foundation.

Mary M. Bonk is executive director of information and technology services at the Indiana University Foundation.

Sarah C. Beggs is coordinator of special projects at the Indiana University Foundation.