Conflict is an unavoidable aspect of human existence, so it's vital to develop communication skills that will help you navigate these challenging moments. With The Conflict Resolution Playbook, you'll discover real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth.

You'll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Along the way, you'll gain a better understanding of conflict itself―where it comes from, why it cuts so deep, and how it can be of value.

Improve your communication skills with:

Back to the basics―Identify humankind's core psychological needs―identity, safety, care, autonomy, growth, and stimulation―and how they relate to conflict.
Real-world advice―Learn to recognize different communication styles, collaborate on solutions, practice assertiveness, and more, through relatable scenarios and actionable strategies.
The written word―Discover tips for avoiding or resolving common digital communication issues and boost your text-based communication skills.

Learn how to improve your communication skills and develop the tools you need to navigate your way through any conflict.

About the Author

Jeremy Pollack is a conflict resolution practitioner, researcher, writer, coach, trainer, and entrepreneur. He is the president of Pollack Peacebuilding Systems, a nationwide conflict resolution consulting firm, as well as a research fellow at Stanford University’s Center for International Conflict and Negotiation. Learn more about Jeremy and his work at www.PollackPeacebuilding.com.

"About this title" may belong to another edition of this title.

Store Description

eCampus's mission is to set online bookstore industry standards for savings, selection, convenience and customer service as expressed in the company's slogan "Textbooks Easy. Fast. Cheap!" The company celebrated 15 years in business in 2015 and will continue to provide students with an easy, fast and cheap way to order their textbooks and materials for years to come.

Visit Seller's Storefront

Seller's business information

A Book Company
2373 Palumbo Dr, Lexington, KY, 40509, U.S.A.

Sale & Shipping Terms

Terms of Sale

Shipping Terms

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	3 to 7 business days	1 to 5 business days
First item	US$ 3.99	US$ 6.98

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.