The Conflict Resolution Process: A Consultant s Handbook

Conflict is the most pervasive aspect of the human experience. In a stalemate situation, there is both challenge and opportunity in achieving positive resolution. Designed in a friendly and accessible format, this guide will teach those who work with people in conflict to actively lead others to peaceful and respectful conflict resolution. It provides the tools and teaching skills to conduct the three-stage conflict-consulting process of emotional expression, skills building, and the development of an action plan. This rich volume is perfect for mediators, therapists, human resource professionals, social workers, psychologists, and other leaders and people helpers.

Karmit J. Bulman is executive director of the Conflict Resolution Center (CRC) in Minneapolis, Minnesota, and an attorney, qualified mediator, and adjunct professor of law at University of Minnesota School of Law. She is a local and national trainer and consultant in the areas of conflict resolution, mediation, communication skills, leadership, organizational development, and fundraising; serves as vice chair of the National Association for Community Mediation; on the leadership team of the Community Section of the Association for Conflict Resolution; and has been the director of nonprofit organizations since 1990.CRC is a community-based, nonprofit organization formed in 1981 for the purpose of bringing people together to find lasting and effective solutions to conflict. To learn more about the Conflict Resolution Center, visit www.crcminnesota.org, or call 612-822-9883. Information about community mediation and conflict resolution is also available at the National Association for Community Mediation, www.nafcm.org.