Conflict Survival Kit: Tools for Resolving Conflict at Work

Griffith, Daniel; Goodwin, Cliff

ISBN 10: 0132741059 / ISBN 13: 9780132741057

Published by Pearson, 2012

About this Item

Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Seller Inventory # ZEV.0132741059.G

Bibliographic Details

• Title: Conflict Survival Kit: Tools for Resolving Conflict at Work
• Publisher: Pearson
• Publication Date: 2012
• Language: English
• ISBN 10: 0132741059
• ISBN 13: 9780132741057
• Binding: Soft cover
• Edition: 2nd Edition
• Condition: good

About this title

Synopsis

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.