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Bibliographic Details

Title: Conflict Survival Kit: Tools for Resolving Conflict at Work
Publisher: Pearson
Publication Date: 2012
Language: English
ISBN 10: 0132741059
ISBN 13: 9780132741057
Binding: Paperback
Edition: 2nd Edition
Condition: Good

About this title

Synopsis

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

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