Connecting with Clients: Practical Communication Techniques for 15 Common Situations
Language: English
Published by Aaha Press, 1998
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Fair
US$ 10.15
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Add to basketSeller Inventory # 00103944137
- Title
- Connecting with Clients: Practical Communication Techniques for 15 Common Situations
- Author
- Laurel Lagoni
- Publisher
- Aaha Press
- Publication year
- 1998
- Condition
- Fair
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0941451674
- ISBN 13
- 9780941451673
The second edition of Connecting with Clients: Practical Communication for 10 Common Situations gives every member of the veterinary team insightful, easy-to-understand information about what to say and what to do in a variety of challenging client-relations situations.
Authors Dana Durrance, MA, and Laurel Lagoni, MS, provide a situation summary and assessment for each of the ten circumstances covered, as well as role play exercise ideas. Designed to be used as both a quick reference guide and team training tool, this indispensable book includes: an interactive online video component; an overview of communications skills; a glossary of communication terms; advice for developing your own protocols; an additional resources section; a role-play feedback form.
"Synopsis" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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