Connecting With Clients: Practical Communication Techniques for 15 Common Situations
Language: English
Published by Amer Animal Hospital Assn (edition 1), 1998
- Softcover
- Used
Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun
AbeBooks seller since February 2, 2016
Condition: Used - Very good
US$ 9.98
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It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
Seller Inventory # 0941451674-11-1
- Title
- Connecting With Clients: Practical Communication Techniques for 15 Common Situations
- Author
- Lagoni, Laurel; Durrance, Dana
- Publisher
- Amer Animal Hospital Assn (edition 1)
- Publication year
- 1998
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0941451674
- ISBN 13
- 9780941451673
- Edition
- 1.
The second edition of Connecting with Clients: Practical Communication for 10 Common Situations gives every member of the veterinary team insightful, easy-to-understand information about what to say and what to do in a variety of challenging client-relations situations.
Authors Dana Durrance, MA, and Laurel Lagoni, MS, provide a situation summary and assessment for each of the ten circumstances covered, as well as role play exercise ideas. Designed to be used as both a quick reference guide and team training tool, this indispensable book includes: an interactive online video component; an overview of communications skills; a glossary of communication terms; advice for developing your own protocols; an additional resources section; a role-play feedback form.
"Synopsis" may belong to another edition of this title.
BooksRun
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