Consumer Alternative Dispute Resolution in Emerging Economies

This book provides a comprehensive guide to consumer Alternative Dispute Resolution (ADRs) and the unconventional challenges they pose for emerging economies, aiming to advance their growth within developing nations.

Written in response to the increasing number of transactions between consumers and traders in the digital age, and the accompanying rise in consumer disputes, the book details ADR systems which have come to the fore to settle complaints. Covering ADR techniques including arbitration, mediation and ombudsman services, it provides a guide to efficient dispute resolution and its application to emerging economies worldwide. The book also examines the role of technology in shaping ADR processes, given the prevalence of digital transactions in consumer markets.

Thoughtfully explaining the challenges faced in implementing these systems suggests how governments and businesses can encourage the use of ADR, alongside providing practical case studies detailing past integrations into emerging economies.

Practical, thorough, and internationally focused, this book will be of interest to researchers in the fields of dispute resolution, consumer law, and technology.

Eda Sahin-Sengül is a senior lecturer in law, Bath Spa University, UK. She received her LLM degree from the University of East Anglia and her PhD from Queen Mary University of London, UK. Her research interests include class actions, competition law and consumer law.

Serkan Kaya is an assistant professor in law, Boğaziçi University in Istanbul, Turkey. He received his PhD and LLM degrees from Brunel Law School at Brunel University London, UK. His research interests include civil procedure law, alternative dispute resolution and online dispute resolution.