Consumer Information Processing. This item is unavailable.Consumer Information Processing

Consumer Information Processing: Decision Making by James R. Bettman provides a pioneering exploration into how consumers perceive, interpret, and respond to information when making purchase decisions. Drawing from cognitive psychology, behavioral science, and marketing strategy, Bettman constructs a detailed framework that decodes the mental models consumers use to evaluate alternatives and make trade-offs. This book dives deep into the mechanics of memory, attention, and learning, showcasing how these processes influence buying behavior across product categories.
Ideal for academics, market researchers, and behavioral economists, the book blends empirical research with theoretical models to reveal how consumers process complexity, cope with uncertainty, and adapt over time. It also touches on real-world applications—from advertising effectiveness to digital interface design—offering critical insight for brands looking to influence decision-making pathways.
Part of the Legend in Consumer Behavior series, this edition cements Bettman’s legacy as a transformative thinker in the field. For anyone studying or influencing consumer behavior, this book remains an essential, research-driven resource.

James R. Bettman is Burlington Industries Professor and a member of the Marketing Faculty at the Fuqua School of Business and Professor of Psychology and Neuroscience at Duke University. He received his BA (mathematics-economics) and PhD (administrative sciences) from Yale University. Prior to joining Duke, he was on the faculty at University of California, Los Angeles (UCLA). His research focuses on consumer information processing and decision-making, particularly constructive preferences, how decision-makers adapt, eff ects of emotion, the role of nonconscious processes, and how people build identities using consumption. His publications include two books, An Information Processing Th eory of Consumer Choice and Th e Adaptive Decision Maker, a monograph, "Emotional Decisions: Tradeoff Diffi culty and Coping in Consumer Choice", and over 120 research papers in marketing, consumer research, psychology, management, and neuroscience. He is on the Journal of Consumer Research (JCR) and Journal of Consumer Psychology editorial boards, is an Associate Editor for the Journal of Marketing Research, and has been a co-editor for JCR. Bettman has been recognized for PhD mentorship throughout his career, receiving Duke's Award for Excellence in Mentoring. He has chaired or co-chaired forty PhD committees. Professor Bettman is a Fellow of the American Psychological Association, the American Psychological Society, the Association for Consumer Research, and the American Marketing Association, and a past president of the Association for Consumer Research. He has received the Converse Award, the AMA/Irwin/McGraw-Hill Distinguished Marketing Educator Award, Consumer Behavior Special Interest Group Lifetime Achievement Award, Harold Maynard Award, Paul Green Award, and William O'Dell Award from the American Marketing Association; a Career Contribution Award from the Society for Consumer Psychology; a Distinguished Service Award and an Outstanding Reviewer Award from the Journal of Consumer Research; and was awarded the Leo Melamed Prize for outstanding scholarship. He also received teaching awards at both UCLA and Duke. In addition to research and mentoring PhD students, Professor Bettman's loves are his wife Joan, his son David, dark chocolate, and rock and roll (ranging from the music of the 1950s to often obscure current alternative bands).

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