This book assesses whether EU consumer law effectively protects consumers in cloud computing contracts.

From music subscriptions and streaming services to online gaming and social networks, cloud-based services are an integral part of our daily lives. Understanding the legal landscape of cloud computing is therefore crucial.

The convenience of cloud computing raises significant legal questions about consumer rights. What if all emails are lost? Can someone unauthorised access online photos? Is it possible to cancel a video streaming subscription or transfer music elsewhere? The book scrutinises the adequacy of EU consumer contract law in addressing these issues, evaluating its coherence and effectiveness in safeguarding consumers' interests and fostering trust in cloud services. It looks at the entire lifecycle of a cloud computing contract, highlighting critical consumer problems, such as unclear information, service availability, data integrity, and unbalanced contract terms.

Written for legal scholars, practitioners, policymakers and market participants, the book offers a comprehensive analysis of EU law provisions on cloud computing contracts. As cloud technology continues to evolve and integrate into mainstream IT solutions, ensuring a robust and consistent legal framework is paramount for consumer protection and the advancement of the EU digital market.

About the Author

Tomasz Dolny is deputy head of unit at the Directorate-General for Financial Stability, Financial Services and the Capital Markets Union of the European Commission (DG FISMA), Belgium.

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