Contemporary Selling: Building Relationships, Creating Value

Johnston, Mark W., Marshall, Greg W.

ISBN 10: 1138951234 / ISBN 13: 9781138951235

Published by Routledge, 2016

About this Item

SHIPS FAST. RESCUED + REPAIRED. Features a small coffee mishap, plus a reinforced binding, secured cover, and light annotations or highlighting-a durable, fully readable working copy brought back to life at a great value by our Book Sustainability Project. No access codes or CDs.

Seller Inventory # #209C-0072

Bibliographic Details

• Title: Contemporary Selling: Building Relationships, Creating Value
• Publisher: Routledge
• Publication Date: 2016
• Language: English
• ISBN 10: 1138951234
• ISBN 13: 9781138951235
• Binding: Soft cover
• Edition: 5th or later Edition
• Condition: Acceptable

About this title

Synopsis

Contemporary Selling is the only book on the market that combines full coverage of 21^st century personal selling processes with a basic look at sales management practices in a way that students want to learn and instructors want to teach. The overarching theme of the book is enabling salespeople to build relationships successfully and to create value with customers.

Johnston and Marshall have created a comprehensive, holistic source of information about the selling function in modern organizations that links the process of selling (what salespeople do) with the process of managing salespeople (what sales managers do). A strong focus on the modern tools of selling, such as customer relationship management (CRM), social media and technology-enabled selling, and sales analytics, means the book continues to set the standard for the most up-to-date and student-friendly selling book on the market today.

Pedagogical features include:

• Mini-cases to help students understand and apply the principles they have learned in the classroom
• Ethical Dilemma and Global Connection boxes that simulate real-world challenges faced by salespeople and their managers
• Role Plays that enable students to learn by doing

A companion website includes an instructor’s manual, PowerPoints, and other tools to provide additional support for students and instructors.

About the Author

Mark W. Johnston is the Alan and Sandra Gerry Professor of Marketing and Ethics at Rollins College, USA. He is the co-author, with Greg W. Marshall, of Sales Force Management, 12^th edition, published by Routledge and the forthcoming Routledge Companion to Selling and Sales Management.

Greg W. Marshall is the Charles Harwood Professor of Marketing and Strategy at Rollins College, USA. He is the co-editor, with Mark W. Johnston, of Sales Force Management, 12^th edition, published by Routledge and the forthcoming Routledge Companion to Selling and Sales Management.