Content Management: A Guide for Your Journey to Knowledge Management Best Practices

As one of the titles in the popular Passport to Success series from the American Productivity & Quality Center, this book provides readers with a comprehensive understanding of content management. Based on research of leading organizations--and supported by examples of best practices--this book will guide readers through their own endeavors in managing content.

In addition to practical content management initiatives, this guidebook details creating a business case, system planning and implementation, maintenance, information technology, and the lifecycles of content.

Farida Hasanali is a content expert in knowledge management and information technology. She has led numerous benchmarking studies for APQC and has co-authored three other titles in the Passport to Success series: Communities of Practice, Knowledge Management, and Stages of Implementation.

An editor and author, Paige Leavitt has written for numerous APQC publications, including "Capturing Critical Knowledge From a Shifting Work Force" and "Solving Problems in Schools."

The American Productivity & Quality Center works to identify best practices, discover effective methods of improvement, broadly disseminate findings, and connect individuals with one another and the knowledge, training, and tools they need to succeed.