Contextual Process Digitalization: Changing Perspectives – Design Thinking – Value-led Design

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management.

The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. For this second edition, several new sections dealing with the integration of IoT processes, artificial intelligence, and social behavior patterns in process mining, a whole chapter on implementation and operation, and three new case studies were added. 

The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

Matthes Elstermann is Acting Professor of Software Engineering at the University of Münster and an industrial engineer who develops procedures, methods, and tools for the communication-oriented description and optimization of industrial processes.

Albert Fleischmann is the founder of the S-BPM technology and a project manager, academic teacher, and consultant with decades of experience, who thinks outside the box about fundamental IT concepts for effective business use.

Christoph Moser works as a project manager and plant manager and successfully applies general management and business process management methods to structure and improve production processes.

Stefan Oppl is Professor for Technology-Enhanced Learning at Danube-University Krems. Hi is a researcher and empiricist with integrative methodological expertise in knowledge and process management as well as distributed systems development, whose starting point is always the mental models of the stakeholders involved.

Werner Schmidt is Professor at the Technische Hochschule Ingolstadt’s Business School. He is an application-oriented business information systems specialist with extensive methodological expertise in business process management, IT management, and economically oriented corporate development.

Christian Stary is Professor of Business Information Systems at the University of Linz, His  research focuses on learning support for the reflection and design of complex processes based on cognitive, social, and technical characteristics.