Continual Improvement in Government Tools and Methods
Language: English
Published by Routledge, 1996
Series: Book 2 of 7 - St Lucie
- Softcover
- New
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Seller Inventory # 1574440179
- Title
- Continual Improvement in Government Tools and Methods
- Author
- Koehler, Jerry W.; Pankowski, Joseph
- Publisher
- Routledge
- Publication year
- 1996
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1574440179
- ISBN 13
- 9781574440171
- Series
- Book 2 of 7: St Lucie
Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector. To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.
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About the Author
Jerry W. Koehler
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