Continual Service Improvement Itil, Version 3

George Spalding

ISBN 10: 0113310498 / ISBN 13: 9780113310494

Published by The Stationery Office/Tso, 2007

About this Item

Seller Inventory # U9780113310494

Bibliographic Details

• Title: Continual Service Improvement Itil, Version 3
• Publisher: The Stationery Office/Tso
• Publication Date: 2007
• Language: English
• ISBN 10: 0113310498
• ISBN 13: 9780113310494
• Binding: Soft cover
• Edition: 1748205585.
• Condition: Very Good
• Dust Jacket Condition: 8025479
• Signed: 5/25/2025 8:39:45 PM
• Seller catalogs:
  • 1
  • U
  • 9780113310494

About this title

Synopsis

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.