Continual Service Improvement Itil, Version 3
Language: English
Published by The Stationery Office/Tso, 2007
- Softcover
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- Title
- Continual Service Improvement Itil, Version 3
- Author
- George Spalding
- Publisher
- The Stationery Office/Tso
- Publication year
- 2007
- Condition
- Very Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 0113310498
- ISBN 13
- 9780113310494
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
"Synopsis" may belong to another edition of this title.
From the Back Cover
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
"About the title" may belong to another edition of this title.
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