Do your performance feedback sessions meet with silence, defensiveness, or indifference? Do your employees leave feeling blamed rather than motivated to improve? You are not alone.

In today’s workplace, poor feedback is a hidden driver of attrition, disengagement, and broken manager-employee relationships. Conversation with a Coach offers a proven, compassionate alternative.

Through a compelling real-world story of a manager named Steve and his coach, Johnson, this book unveils a powerful six-step framework that turns difficult conversations into coaching breakthroughs. Instead of telling employees what they did wrong, you will learn how to guide them to:

• Recognise their own mistakes

• Understand the real consequences of their actions

• Generate their own solutions

• Take ownership of their growth

Packed with practical dos and don’ts, body language tips, and real-life scenarios—from missed deadlines to customer aggression—this book is your hands-on guide to giving feedback that works.

Whether you are a team leader, HR professional, or seasoned executive, Conversation with a Coach will change the way you talk, listen, and lead.

Stop pointing fingers. Start having conversations that matter.

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We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

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