Conversational Intelligence @Work: Build Trust, Culture and Performance

Conversational Intelligence @Work is a unique collection of hands-on examples and practical
applications for readers seeking to embody the art of Conversational Intelligence® (C-IQ). The book
includes specific techniques that can be embedded into conversations so that words and intentions “hit
their mark”.

The stories are told by six graduates of Judith E. Glaser’s Conversational Intelligence® (C-IQ) certification
courses that were held between 2016 and 2018. These members of the C-IQ West Coast Mastermind
were influential in assisting Judith test out her ideas and theories during the development of her
certification curriculum.

Since graduating, the mastermind members have built their consulting and coaching businesses around
the C-IQ principles and techniques. This book is a tribute to Judith’s work and will help readers
specifically pinpoint what they may be doing to strengthen, or to unintentionally undermine, their
conversations.

The stories and examples in these chapters span across the fields of neuroscience; coaching to teach
C-IQ technique; working with C-IQ within the military; and helping all leaders develop greater impact
and influence through their words, thoughts and actions. There is also an extensive chapter dedicated to
working with teams and their challenges. This bonus content includes specific exercises for heightened
team communications and strengthening team trust.

The book’s visuals are particularly intriguing. With dynamic visuals from sculpture-artist Chas Martin of
Portland, OR. Through Martin’s artwork, the Three Levels of Conversation and the Conversational
Spectrum of Trust and Psychological Safety are brought to life.