How to Cope with Difficult People (Overcoming Common Problems)

Alan Houel, Christian Godefroy

ISBN 10: 0859696820 / ISBN 13: 9780859696821

Published by Sheldon Press, 1997

About this Item

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Seller Inventory # 3949162

Bibliographic Details

• Title: How to Cope with Difficult People (Overcoming Common Problems)
• Publisher: Sheldon Press
• Publication Date: 1997
• Language: English
• ISBN 10: 0859696820
• ISBN 13: 9780859696821
• Binding: Paperback
• Condition: Used; Very Good

About this title

Synopsis

This is a book for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset. Tests, questionnaires and personal development exercises are included.