Covert Processes at Work : Managing the Five Hidden Dimensions of Organizational Change

Marshak, Robert J

ISBN 10: 1576754154 / ISBN 13: 9781576754153

Published by Berrett-Koehler Publishers, 2006

Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00072782152

Synopsis:

The first and only guide to diagnosing and dealing with the hidden or covert factors that can ruin even the most meticulously planned change processes.

Organizational change initiatives often fail because they focus exclusively on the rational, overt aspects of change, overlooking the powerful role played by concealed or irrational factors. It’s well known that these covert processes—such as hidden agendas, blind spots, office politics, tacit assumptions, secret hopes, wishes and fears—frequently sabotage change efforts, but up until now nobody has offered a rigorous, consistent way of identifying and dealing with them.

Drawing on over thirty years of experience as an organizational change consultant to global corporations and government agencies, Robert J. Marshak shows precisely how to bring these hidden processes to light and deal with their negative impact. Marshak identifies five different dimensions of covert processes, presents an integrated model to explain the ultimate source of all of them, and shows how to diagnose whether any covert processes might be at work in your organization. He then offers specific tools and techniques for engaging and managing these “under-the-table” processes and for creating the kind of organizational environment in which such hidden dynamics are unable to flourish. Covert Processes at Work is a comprehensive and practical guide that managers, leaders, and consultants can use to deal with the hidden dynamics that are often at the root of many organizational problems.

“Adding these tools…will take both your practice and your clients to a whole new level of capability and impact.” —Karen Boylston, PhD, Managing Director, Duke Corporate Education

About the Author: Robert J. Marshak is president of Marshak Associates, scholar-in-residence at American University, associate editor of the Journal of Applied Behavioral Science, and a member of the board of trustees for the Organization Development Network. He was awarded the Organization Development Network’s Lifetime Achievement Award in 2000. Among the organizations Dr. Marshak has consulted with are AOL, BASF, Exxon, Freddie Mac, Kodak, Lucent, UNICEF, and a wide range of US government agencies and offices.

Bibliographic Details

Title: Covert Processes at Work : Managing the Five...
Publisher: Berrett-Koehler Publishers
Publication Date: 2006
Binding: Soft cover
Condition: Very Good