Agility and innovation are necessary to achieve global excellence and customer value in twenty-first century business; yet most approaches to business process engineering sacrifice these in favor of operational efficiency and economics. Moreover, the IT systems used to automate and encapsulate business processes are unresponsive to the dynamic business environment. Mitra and Gupta provide insight to close this gap - showing how innovation can be systematized with normalized patterns of information, how business processes and information systems may be tightly aligned, and how these processes and systems can be designed to automatically adapt to change by reconfiguring shared patterns of knowledge. A modular approach to building business systems that parallels that of object oriented software is presented. Practical templates required for accelerating integration, analysis and design are provided. This book will appeal to consultants, analysts, and managers in IT as well as researchers and graduate students in business, management and IT.

About the Authors

Amit Mitra is Managing Consultant at Headstrong LLC, in addition to President and Principal Consultant at Sprybiz LLC.

Dr Amar Gupta is Professor of Entrepreneurship and MIS; Thomas R. Brown Chair in Management and Technology; and Senior Director for Research and Business Development for the Eller College of Management at the University of Arizona, Tucson. He is also a Visiting Professor at MIT.

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