Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit

Barnes, Cindy; Blake, Helen; Pinder, David

ISBN 10: 0749455128 / ISBN 13: 9780749455125

Published by Kogan Page, 2009

About this Item

Seller Inventory # I-9780749455125

Bibliographic Details

• Title: Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit
• Publisher: Kogan Page
• Publication Date: 2009
• Language: English
• ISBN 10: 0749455128
• ISBN 13: 9780749455125
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Creating and Delivering Your Value Proposition provides guidance for business leaders - demonstrating why having a strong value proposition is so important for a company. This practical title shows readers how to build, deliver and harness value propositions to create profitable growth for a business, by utilizing the experience of clients and customers.

Featuring global case studies and examples, Creating and Delivering your Value Proposition is an essential guide to understanding and developing a value-focused strategy for all senior practitioners.

About the Author

Cindy Barnes is a product and service innovator and strategic business developer, she gained her practical experience at leading organizations such as Panavision and Capgemini, where she created the value proposition function and led business development. Cindy is the founder and Chief Innovation Officer of Futurecurve.

 

Helen Blake is a leading marketer and business developer and has held senior positions in a number of the world's largest consulting firms, including Accenture and KPMG. Helen is the CEO of Futurecurve.

 

David Pinder is a leading communications specialist. He has worked in sales and marketing roles with Procter & Gamble, Hertz Corporation and Forte Hotels, and now provides value-creating business writing support for some of the world's leading companies, including Accenture.

Futurecurve is a leading advisory company that helps organizations discover, create and build market-facing value. Visit Cindy and Helen at futurecurve.com.