This book is about helping managers and decision makers to choose and use the most appropriate problem solving approaches available for managing the complexity and diversity of the difficulties that they face. By describing and analysing a range of different approaches, it investigates the strengths and weaknesses of each and provides its own approach for the complementary and integrated use of different system methodologies.

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Offers an approach to creative problem-solving which will enrich the way managers and decision makers perceive the diversity of problems they face. Considers currently existing systems-based methodologies for solving these problems and organizes them according to the ``ideal-type'' problem situations that they are most relevant to. Presents a unified ``Total Systems Intervention'' approach, which encourages highly creative thinking about the nature of the problem before a decision is made.

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