Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media

Cosmas Gatot Haryono

ISBN 13: 9798901342008

Published by NOVA SCIENCE PUBLISHERS, INC., 2026

About this Item

New Book, Direct from Publisher.

Seller Inventory # 9798901342008

Bibliographic Details

• Title: Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media
• Publisher: NOVA SCIENCE PUBLISHERS, INC.
• Publication Date: 2026
• Language: English
• ISBN 13: 9798901342008
• Binding: Hardback
• Condition: New

About this title

Synopsis

Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media presents a comprehensive guide to how organisations can respond, adapt, and maintain public trust amid the increasingly complex crises of the digital age. Through seven structured chapters, the book explores everything from how crises no longer recognise time and place to the theoretical foundations of crisis communication that underpin every strategic move. The discussion continues with the role of reputation and trust as the most valuable intangible assets in a crisis, as well as how to manage media and information flows amid public pressure. A special chapter on crisis communication in the age of social media highlights the dynamics of speed, virality, and public participation that are disrupting old paradigms. Furthermore, the book examines the roles of various actors - from leaders and spokespersons to the public itself - in shaping crisis narratives and offers practical strategies for maintaining credibility and restoring an organisation's image. It is essential reading for communications professionals, organisational leaders, and anyone seeking to understand the art of surviving a reputational crisis.