Crisis Management in the New Strategy Landscape

Offering a strategic orientation to crisis management, Crisis Management in the New Strategy Landscape helps readers understand the importance of planning for crises within the wider framework of an organization′s regular strategic management process. The text follows a four-stage crisis management framework: (1) Landscape Survey―anticipating crisis events, (2) Strategic Planning―setting up the crisis management team and plan, (3) Crisis Management―addressing the crisis when it occurs, and (4) Organizational Learning―applying lessons from crises so they will be prevented or at least mitigated in the future.

Key Features

• Covers the latest trends in crisis management and looks forward to how crisis management plans and teams will look in the future
• Views crisis management through the lens of chaos theory, which offers real world application for practicing managers in the context of crisis management
• Includes a full chapter on business ethics that shows how ethical issues with management can contribute to crises and what can be done to avoid future ethics-related crises
• Offers a chapter on organizational learning that shows managers what needs to be done after the crisis ends, and why it is important not to return to business as usual
• Includes case studies and vignettes at the beginning and end of each chapter to give readers a look at real world situations where crises have occurred
• Provides an outline of items to include in a crisis management plan in the Appendix

Crisis Management in the New Strategy Landscape is intended for upper-level undergraduate or graduate courses in Crisis Management or Crisis Communications offered in departments of management, public administration, or communication. The book could also be used as a supplement for strategic management (business policy) courses.

William “Rick” Crandall (PhD, University of Memphis) is professor of Management at the University of North Carolina at Pembroke. Previously, Dr Crandall taught for eleven years at Concord College, Athens, where he served on the college’s crisis management team. Dr Crandall’s articles on crisis management have appeared in a wide range of journals.

John A. Parnell (PhD, University of Memphis, EdD, Campbell University; MAEd, East Carolina University) is the William Henry Belk Distinguished Professor of Management at the University of North Carolina at Pembroke, where he was recipient of the 2005 Adolph Dial Award for Scholarly and Creative Activity.

John E. Spillan (PhD, Warsaw School of Economics) is professor of Business Administration at the University of North Carolina at Pembroke. His research interests center on crisis management, international marketing, entrepreneurship, and international business. His articles have appeared in a wide range of journals.