Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication

Cheri Clancy

ISBN 10: 1938835468 / ISBN 13: 9781938835469

Published by SIGMA Theta Tau International, Center for Nursing Press, 2014

About this Item

Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.

Seller Inventory # CIN1938835468VG

Bibliographic Details

• Title: Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication
• Publisher: SIGMA Theta Tau International, Center for Nursing Press
• Publication Date: 2014
• Language: English
• ISBN 10: 1938835468
• ISBN 13: 9781938835469
• Binding: Paperback
• Condition: Very Good

About this title

Synopsis

Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don’ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.

About the Author

Cheri Clancy, MSN, MS, RN, NE-BC, is Assistant Vice President Patient Experience at Kennedy Health System, Rutgers University Adjunct Faculty, Physician Group Coordinator of Pediatric Triage at Advocare Children s Health Associates, and a national leadership speaker. A board-certified ANCC nurse executive with more than 15 years of leadership experience, Clancy has received various honors and awards, including recognition from the March of Dimes in Nursing Leadership Excellence.