Title: Critical Conversations in Healthcare, Third Edition: Scripts & Techniques for Effective Interprofessional & Patient Communication (Paperback or Softback)
Publisher: Nursing Knowledge International 6/12/2024
Publication Date: 2024
Language: English
ISBN 10: 1646481933
ISBN 13: 9781646481934
Binding: Paperback or Softback
Edition: 3rd Edition
Condition: New
Weight: 1.17 pounds
Book Type: Book

About this title

Synopsis

The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to:

Communicate mindfully
Interpret body language
Develop a growth mind-set
Work with frustrated families, angry physicians, and uncooperative colleagues
Deal with gossip, harassment, and other tough topics
Successfully address workloads, management styles, and other tricky subjects
Improve the patient experience
Overcome conversation traps

About the Author

Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is the founder of Cheri Clancy & Associates, LLC, a coaching and training firm that uses hard sciences as a catalyst for soft-skill leadership development. In addition to presenting, coaching, and consulting, Clancy leads the client experience department at Bayada Home Health Agency.

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