Critical Issues in Tourism Co-Creation

Co-creation is fast becoming a buzz word in tourism. Traditional approaches to value creation in tourism suggest that operators and suppliers produce goods and services which are consumed by tourists. The value produced is usually measured in economic terms. Co-creation challenges these assumptions, arguing that tourism producers and consumers co-create value together and that this value is more diverse than just economic value. Technologies underpinning social media, ratings and review tools and e-commerce are facilitating the creation of diverse values, and have been responsible for driving innovation in, for example, new business models such as the collaborative economy. Social, environmental, emotional, reputational and other kinds of value may also be produced, and a wide range of stakeholders, not just producers or consumers, might also benefit from the value co-creation process.

This edited volume seeks to go beyond the dominant business/management/marketing perspectives that focus on the co-creation of market value and innovation, to excavate complex and critical episodes of co-creation in tourism. By engaging authors from both the academy and beyond, it explores the rich historical linage of co-creation and its contemporary practices.

The chapters in this book were originally published in Tourism Recreation Research.

Giang Thi Phi is currently a researcher at the Hospitality and Tourism Institute, Faculty of Social Sciences and Humanities, Duy Tan University, Danang, Vietnam. Giang holds a PhD in Tourism Management from Griffith University, Australia and researches in the areas of event and tourism, social entrepreneurship, innovation and sustainable development. In 2020, Giang organised the first TEFI Walking Workshop in Vietnam to explore pathways for a School of Community-benefit Tourism & Social Entrepreneurship.

Dianne Dredge is Director of The Tourism CoLab, professor, entrepreneur and an internationally recognised thought-leader. She works with business, communities and governments to co-create solutions for more sustainable, inclusive and regenerative tourism futures. Dianne is an environmental planner, with higher degrees in tourism, regional development and organisational change.