Critical Relief: A CEO's Guide to Transforming Hospital Culture

As a hospital CEO, do you feel trapped by the competing challenges of maintaining star physicians, increasing patient satisfaction, and simultaneously staying profitable?

Recruiting and retaining talented physicians while minimizing labor costs is a growing challenge for clinical leadership teams. An unprecedented exodus of physicians from the workforce threatens hospital profitability and patient loyalty.

What can be done?

In this insightful book, critical care specialist, Mark J. Mc Ginley, MD, shares his 30+ years of expertise in direct patient care and physician leadership experience to inspire a new paradigm for improving hospital outcomes. His practical guidance and proven tools will help you to:

• Win back the trust and cooperation of your physicians
• Boost organizational profitability and customer satisfaction
• Navigate the needs of your local teams with your head office
• Empower your authority as a sought-after healthcare leader
• Retain and grow a loyal base of patients
• Extend a culture of care that attracts top talent and trickles down to every team member

Mark J. Mc Ginley, MD, was born in Drogheda, Ireland, and grew up in Armagh, Northern Ireland. His family immigrated to South Africa in 1976, where he completed his high school years and university education. He has a Bachelor of Commerce degree from the University of Natal majoring in Psychology and Business Administration. He has a medical degree from the University of Cape Town medical school. Mark immigrated to the United States in 1992 and has been practicing as a specialist in pulmonary medicine and critical care medicine since 1998.Dr. Mc Ginley has extensive experience working with hospital administrators to build programs that benefit both physicians and patients. He created the intensivist program at Wyoming Medical Center in 2009 and served as the medical director for six years. He also established the NERD Wellness Center at WMC in 2016 and served as its first medical director.Mark currently lives in Denver, Colorado, with his wife and enjoys an active lifestyle. He divides his time between direct patient care, speaking, and consulting on how to improve the customer experience in healthcare.Critical Relief is his first book.To inquire about speaking or consulting engagements, visit CriticalRelief.com.