A comprehensive presentation of cross-cultural crisis negotiation principles and strategies, this book relates established communication models to the practical knowledge and experience of crisis negotiators across international organisations and contexts.

Early chapters discuss prominent communication theories and discourse analysis models used to analyse interaction in crisis negotiation case studies. A central theme is the practice of "active listening", highlighting the crucial role of active listening in building rapport. Rapport is a communicational concept deemed essential to successful negotiations but is seldom defined. This book expands upon this concept in depth, providing relevant communication theories that can be applied to understanding the interactional processes in successful crisis negotiations. By presenting perspectives on crisis negotiation by scholars and practitioners engaged in vastly differing contexts, it is a robust guide to developing constructive crisis negotiation strategies in cross-cultural and cross-linguistic situations.

An essential read for students and practitioners in crisis negotiation who find themselves working in increasingly cross-linguistic and cross-cultural scenarios.

About the Author

Terry D. Royce is Executive Director at Forlingua Forensic Linguistic Services Pty. Ltd. and Yunshan Chair Professor at the Guangdong University of Foreign Studies, China.

Wendy L. Bowcher is Honorary Professor at Macquarie University, Australia. She previously held positions at Sun Yat-sen University and Tokyo Gakugei University and has worked as a consultant forensic linguist in Australia.

Jing Zhao is Professor of Linguistics at Sun Yat-sen University, China.

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