Updated second edition. Solid hardcover copy with a considerable amount of highlighted text. A few bent page corners and stains at bottom page edges. Jacket has moderate surface, edge and corner wear; light stains on jacket. Bump to spine ends, binding is tight and square. We are unable to ship oversize books and multi-volume sets internationally.

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Bibliographic Details

Title

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior - Updated Second Edition

Publisher

McGraw Hill

Publication Date

2013

Language

English

ISBN 10

007183060X

ISBN 13

9780071830607

Binding

Hardcover

Edition

Updated Second Edition.

Condition

Fair

Dust Jacket Condition

Fair

Weight

19 ounces

Seller catalogs

Business:Management

About this title

Synopsis

In this UPDATED SECOND EDITION (first edition titled "Crucial Confrontations"), you'll learn how to hold anyone accountable, master performance discussions, and get results.

Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.

Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.

Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

About the Authors

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millionsof people worldwide and have worked with more than 300 of the Fortune 500 companies.

For more information, visit www.vitalsmarts.com.

"About this title" may belong to another edition of this title.

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Lake Country Books and More
MN, U.S.A.

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